Privacy Policy
Privacy Policy for Vedya’s PhysioCare
Last Updated: April 20, 2025
At Vedya’s PhysioCare, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive physiotherapy services at our clinic in Miyapur, Hyderabad.
Information We Collect
Personal Information
When you schedule appointments, register for services, or communicate with us, we may collect:
- Full name and contact details (email, phone number, address)
- Date of birth and age
- Emergency contact information
- Health insurance details, if applicable
Health Information
As a healthcare provider, we collect health information necessary for diagnosis and treatment, including:
- Medical history and pre-existing conditions
- Current symptoms and health concerns
- Previous treatments and their outcomes
- Medications and allergies
- Diagnostic reports and imaging results
- Treatment progress and assessment findings
Website and Technical Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referral sources
How We Use Your Information
We use your information for the following purposes:
Treatment and Care
- Providing physiotherapy assessment and treatment
- Creating and maintaining treatment plans
- Coordinating with other healthcare providers when necessary
- Monitoring treatment progress and outcomes
Administrative Purposes
- Scheduling and confirming appointments
- Processing payments and insurance claims
- Sending appointment reminders
- Contacting you regarding your care
Improvement of Services
- Evaluating and improving our services
- Training our staff
- Quality assurance activities
Protection of Your Information
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Physical security measures at our clinic
- Secure electronic health record systems with access controls
- Staff training on privacy and confidentiality
- Regular security assessments and updates
Sharing of Information
We may share your information with:
- Other healthcare providers directly involved in your care (with your consent)
- Health insurance providers for claim processing
- Regulatory bodies as required by law
- Third-party service providers who assist with our operations (such as appointment scheduling software), who are bound by confidentiality agreements
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Your Rights
You have the right to:
- Access your personal health information
- Request corrections to your record
- Receive an accounting of disclosures of your information
- Request restrictions on certain uses and disclosures
- Obtain a paper copy of this privacy policy
Retention of Information
We retain your health records for the period mandated by local healthcare regulations and professional standards. After this period, records are securely destroyed or anonymized.
Children’s Privacy
Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about your child, please contact us.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
Vedya’s PhysioCare
Miyapur, Hyderabad
Telangana, India
Email: privacy@vedyasphysiocare.com
Phone: +91 98765 43210